Refund policy

You have the right to revoke this contract within fourteen days without giving reasons.

Hart Limes GmbH
Bonameser Hintergasse 6
D-60437 Frankfurt am Main

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

Cancellation sequences

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different method of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

Sample revocation form

If you want to cancel the contract, please fill out this form and send it back.


Hart Limes GmbH
Bonameser Hintergasse 6
D-60437 Frankfurt am Main

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: __
- Ordered on (*)/received on (*): ___
- Name of the consumer(s): ___
- Address of the consumer(s): ___
- Signature of the consumer(s) (only in the case of communication on paper): ___
- Date: ___

(*) Delete as applicable